Replacements, returns, complaints

If you have any questions or concerns, you can contact our Customer Care Department from Monday to Friday from 8 am to 4 pm by calling +48427158014 or writing to us at one of two email addresses: shop@poshlashes.com or reklamacje@poshlashes.com as the case may be. In your e-mail, please provide your phone number. This way we will be able to call you back and you will get the information faster. You will find all the necessary documents to get help below.

Complaint Terms & Conditions:

• Complaint regulations

Forms (the form in PDF will open):

• Complaint form for consumers (to be filled in by both the consumer and the economic operator)
• Complaint form for distributors (to be filled in by the official distributor only)
• Return form for consumers

Our mailing address:
POSH LASHES Sp. z o.o.
ul. Senatorska 14/16
93-192 Łódź, Poland

Please address your complaints with the note "REKLAMACJA" and your returns with the note "ZWROT".